08-04-2018 24:24
08-04-2018 8:46 - edited 08-04-2018 8:47
@Anonymous User
Welcome to the forum. No you don't need to pay twice to watch on two different devices as long as they are both logged in with the same username - check by looking at the My Account screen on each app.
it's likely the second charge is coming from another account you have, or someone else in your household has. Try logging in with any other usernames you have to see if you can find where the other cinema pass is.
If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. They can also help with a refund. To get to live chat go here
https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged
I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page
09-04-2018 11:40
09-04-2018 11:54
@Anonymous User
There's no contact number unless you are a broadband customer. Usually trying a different device and/or browser gets live chat to work, but if you're still having trouble getting there pop onto your My Account > My Passes page
https://account.nowtv.com/passes
and in the FAQ section look for 'I think I've been incorrectly charged', you'll find a request form in there you can fill in instead.
09-04-2018 12:30
@Anonymous Userwrote:
Is there not a contact number? I can't find one online as Live chat seems to always be unavailable due to being busy.
On 25th May 2018 the new General Data Protection Regulation (GDPR) becomes law in the UK. I predict that Now TV will then have to waken up their ideas in respect of being contactable by their customers, and especially in respect of their retention of customers' payment details without permission.
Wlat
09-04-2018 13:04
They are contactable via chat and will remove payment details on request so don’t think much will change