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Anonymous User
Not applicable

Paying twice for now tv

Can someone tell me if you have to pay twice for now tv if you use 2 different devices to watch? I noticed I have been paying 2 direct debits ( both 9.99 2 weeks apart) for now tv and all I can think of is that I have it on my phone and on my PlayStation.
5 REPLIES 5
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum. No you don't need to pay twice to watch on two different devices as long as they are both logged in with the same username - check by looking at the My Account screen on each app.

 

it's likely the second charge is coming from another account you have, or someone else in your household has. Try logging in with any other usernames you have to see if you can find where the other cinema pass is.

 

If you still can't find where the payments are coming from have a word with Live Chat they can help you track down where the problem is. They can also help with a refund. To get to live chat go here

 

https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged

 

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin

Anonymous User
Not applicable

Is there not a contact number? I can't find one online as Live chat seems to always be unavailable due to being busy.
Andy
Legend 5
Legend 5

@Anonymous User

 

There's no contact number unless you are a broadband customer. Usually trying a different device and/or browser gets live chat to work, but if you're still having trouble getting there pop onto your My Account > My Passes page

https://account.nowtv.com/passes

and in the FAQ section look for 'I think I've been incorrectly charged', you'll find a request form in there you can fill in instead.

Anonymous User
Not applicable

@Anonymous Userwrote:
Is there not a contact number? I can't find one online as Live chat seems to always be unavailable due to being busy.

On 25th May 2018 the new General Data Protection Regulation (GDPR) becomes law in the UK.  I predict that Now TV will then have to waken up their ideas in respect of being contactable by their customers, and especially in respect of their retention of customers' payment details without permission.

 

Wlat

 

Anonymous User
Not applicable

They are contactable via chat and will remove payment details on request so don’t think much will change