Paying for a service I am not getting!

[Bellemorte]

I pay for Entertainment and Cinema and for the last week I have been unable to view anything on smart TV or iPad! I keep being told I have to buy what I want to watch. And to rub salt into the wound, I cannot find any way to contact an actual human being to discuss the issue. The automated bot and help pages only has topics on that they want. I have never cone across such a crap service, but then again is is a Sky product!! Going to cancel the lot... unless someone from NowTV contacts me TODAY!

[RoyB]

@Bellemorte 

On the Community, Now can’t hear you scream…. We’re all just customers like you. But we can offer hopefully useful advice, and put you in touch with where Now really are.

The usual reason for your issue is that you aren’t logging on with the same details that you used to buy the Memberships. So go to your avatar, top right, select Manage Now Account, then select Now Membership under Your Membership.

Can you see your Memberships there? Do the details correspond to what you think they should be?

Try the link here, to see if you perhaps have a duplicate account:-

https://help.nowtv.com/article/find-an-account

Then, armed with that information, and avoiding the bot with its blandishments of ‘Get Help Quicker’, a promise on which it can’t deliver here, talk to a human on Live Chat, to get this sorted out:-

https://help.nowtv.com/article/how-to-contact-now

[Bellemorte]

Hi Roy, I have done all you advised and I have 1 account which shows the correct details  including the package I pay for. Selected your second link and it just takes me around in circles again, no live chat with human.. I will just canx it all. Thanks for your reply.

[RoyB]

@Bellemorte 

Sorry to hear that.

I’ve just checked the link, and 

Get in touch/TV/Problems watching Now/How to get in touch/Chat online

while still being yet further steps 😢 definitely gets you there without going round any loops.

https://help.nowtv.com/get-in-touch/tv/problems-watching-now

You may notice that Now do something ‘clever’ with theit page links, such that even if I pick up the very last page link in the chain, as above, following that link takes you to somewhere rather further back in the page sequence 😢