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Anonymous User
Not applicable

Pay for passes monthly but I can't watch!

I pay for my passes monthly, always have always online. I have tried to watch something tonight and now tv are telling me I don't have a pass even though the money was taken out of my bank yesterday! 

2 REPLIES 2
Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

I pay for my passes monthly, always have always online. I have tried to watch something tonight and now tv are telling me I don't have a pass even though the money was taken out of my bank yesterday! 


Does it ask you to buy a Pass @Anonymous User ? Are you logged into the correct account?

 

Thanks

Anonymous User
Not applicable
Thank you the problem was fixed over live chat last night, I was refunded fornthe month and had to buy the pass again