@Anonymous User Welcome to the community. the 10p is just a request to make sure the payment card is valid, it's not actually taken from your account but it may show up as a pending payment for a few days. With regards not getting the pass probably best to pop onto live chat and they can check why the pass isn't starting properly.
You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
