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Anonymous User
Not applicable

‎27-08-2019 9:49

Passes have disappeared. Subscription expires November

A couple of weeks ago I was asked on my tv for the password etc and when I got into my account there were no passes and no record of my payment, which was for a year last November. The chat facility doesn't work and of course you can't talk to a human. Any advise on how to proceed? Thnx

 

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1 ACCEPTED SOLUTION
RoyB
Legend

‎30-08-2019 9:08

@Anonymous User 

 

Everything you describe points to you having two accounts, and you suddenly switched to the other one somehow, hence being asked for the password.

 

Can you tack your brains for another account name you might have?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

1 REPLY 1
RoyB
Legend

‎30-08-2019 9:08

@Anonymous User 

 

Everything you describe points to you having two accounts, and you suddenly switched to the other one somehow, hence being asked for the password.

 

Can you tack your brains for another account name you might have?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.