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Anonymous User
Not applicable

Passes added randomly

I have had an Entertainment Pass for quite a while, but have no other passes or trials.

Today I received a series of emails, with receipts for a trial Boost and both Sky Sports and Sky Movies passes, which neither myself nor my partner signed up for. I checked my bank account and I have been charged almost £50 for these passes. I want to speak to someone and get this sorted, but this doesn't seem possible due us being in the midst of a pandemic. Is this some kind of technical glitch? Is anyone else experiencing something similar? I didn't order these passes, have not used them, and want my money refunded!

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

There are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

 

You can also try filling this form out, but its not a guarantee. 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help