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Pass not available on TV

Two questions,

1 why does my pass not show on the TV


2 What kind of really crap service is it when there is no one to contact, cancelling everything

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Legend 5
Legend 5

Re: Pass not available on TV



1 At a guess, you don’t mean your TV, you mean a YouView box connected to it, on which only Movies is available at present. And at a second guess, the Pass you are talking about is not an Entertainment Pass.


Entertainment is supposed to be coming to some YouView boxes in the future, but we don’t know which ones, or when.


2 You can cancel your pass, for yourself, on the device you set it up on, under My Account/Passes & Vouchers.


For more drastic deletion, use Live Chat:-


Get in Touch (all the options, and the best place to start):-


On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.


 Live Chat and Send Us a Message:-


On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.


<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, and haven’t set an Ad Blocker, as any or all of these things may prevent the Live Chat window appearing>

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