01-10-2016 24:36
06-10-2016 14:29
Hi @Anonymous User
Thanks for getting in touch with us.
I've dropped you an e-mail about this, please keep an eye out in your Inbox/Spam folders 🙂
Thanks,
Rob
NOW TV Team
11-11-2016 14:48
Can you send me one as well, I cannot change any of teh parental controls, they say they have changed or are off, but the restrictions remain.
Regards
Steve
16-11-2016 10:41
Hi @Anonymous User,
Thanks for getting in touch.
Just a note to say that I have sent you an email in regards to your query.
Please check your Inbox and junk folder.
Thanks,
Karl
30-11-2016 17:31
I have a block on my internet settings and when i sign in to change them it only shows the parental control for tv, not my now tv broadband.
please help
many thanks
30-11-2016 17:40
Hi @Anonymous User
Have a look at this help article as it explains how to use the Broadband Buddy and change settings.
http://help.nowtv.com/article/Set-up-and-manage-Broadband-Buddy
Thanks
Andy
05-04-2017 11:30
Hi Rob,
The same thing is happening to me... when I click on any of the links to change the Broadband Buddy settings, a page flashes up to say it is loading but then the TV controls come up instead. I can't find any way to get into the broadband settings.
Please help!
Thanks.
30-04-2018 20:59
I too have the problem where it always defaults to having parental controls on. When I got Now buddy they are OFF yet I can not watch programs.
please could you tell me what to do
30-04-2018 21:24
Hi @Anonymous User
I am guessing there is no parental pin set up on your NowTV Television Account by going to My Account > Parental Controls on here (not the broadband buddy feature).
What happens if you push the reset button on the NowTV Hub and then go back into the Broadband Buddy settings and switch it off again.
28-08-2018 21:05
Some one please tell me how i get t parental control turned off
as i goo to google for some work issues i end up with now tv pages what is going on