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Anonymous User
Not applicable

‎13-02-2019 20:20

Paid for monthly Entertainment pass, but requesting payment when trying to watch something.

Every month my entertainment pass comes out automatically. It came out yesterday (£7.99 / 12th Feb), yet when I try to watch something it asks me to buy a pass. This has never happened before, and I don't want to pay twice. Any help?

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3 REPLIES 3
schnapps
Legend 5
Legend 5

‎13-02-2019 20:31

Hi @Anonymous User 

 

What device are you using ?

 

Have you tried logging out, rebooting device then signing back into the NowTV App ?

 

When you go to My Account (person symbol if using a mobile) whilst on here and under Pases & Vouchers together with Bills & Payments does it show the entertainment pass and charge for £7.99 ?

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Anonymous User
Not applicable

‎13-02-2019 20:42

In response to schnapps's comment

I have a Now TV box, and am signed in on a console and a smart TV. I tried all devices, all with the same result. I have signed out and signed in again. Also the account info does show an active pass, which comes out on the 12th of every month. It states payment was yesterday, £7.99, which is also showing on my banking app. A bit of a conundrum.

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schnapps
Legend 5
Legend 5

‎13-02-2019 20:52

In response to Anonymous User's comment

Hi @Anonymous User 

 

If it was just the nowtv box, then i would have said try a full factory reset and sign in again.

 

Because it's effecting your nowtv box, games console & smart TV then i am not sure what it could be.

 

I don't think a rogue IP address on your router would effect signing into your devices or ask you to buy a pass if logged in on the correct account.

 

Maybe see if live chat can assist you.

 

Link here.

 

https://help.nowtv.com/contact-us/managing-my-devices

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