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MOZCALLA
Advocate

Paid for 3 months entertainment pass but cannot watch

Paid for 3 months entertainment pass on the 11th, sitting down tonight to watch first program but cannot watch as no I have no passes !

Have taken 10p from my bank account.

 

Please help, thank you

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2 Replies
schnapps Legend 5
Legend 5

Re: Paid for 3 months entertainment pass but cannot watch

Hi @MOZCALLA

When signed in on here and go to My Account > Passes & Vouchers does it show your 3 month entertainment pass ?

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NaomiR
Observer

Re: Paid for 3 months entertainment pass but cannot watch

I have had the EXACT same problem. I was told that I successfully bought a pass, attempted to use it and discovered I have no pass. I purchased another using a different card and had the exact same problem. I've also been charged 10p on each card. The online chat service has been useless. I have a copy of the tnrascript. The guy on ther end is a total imbecile who keeps asking me to buy more passes.

Any solution would greatly assist.