Since June no payments have been taken through my credit card direct debit. No alerts or warnings. I now only get a purchase a month pass coming up when I try to use it. Credit card test payment goes through so it shows it is working and accepting charges. It seems like your bill charging system is not working. Also I have not had any responses to emails or messages, and chat does not start. No proper email and no telephine numbers provided. The community cannot help with internal Now problems, but their staff should, if only they would respond!