@Anonymous User
We can’t, no, alas, because we are all just customers like you here.
You can read more about the strengths and limitations of the Community here with, among other things, a link that will lead you to Now Live Chat, who should be able to rescue the situation for you.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
