14-01-2020 8:08
@Anonymous User
Best option is to get in touch with the following link (there is a freephone number you can call)
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
14-01-2020 10:22
@Anonymous User
Once you receive the email that you need to pay your bill your service usually cut off two weeks after that, however since in your case it is only a few days difference you should be fine.