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Anonymous User
Not applicable
‎27-03-2020 9:46

Overdue bill and COVID-19

Hi all,

I know with COVID-19 that getting in touch with NowTv is pretty much impossible. I got an email stating that I had an overdue bill. On my account page, it says that the bill was paid on time. No idea how to fix this? 

 

I've updated my payment details as well. Will NowTv just take the money from this updated card before doing anything dramatic, i.e. suspending the account 😥 

 

Any help would be greatly appreciated in these uncertain times! 

2 Replies
Anonymous User
Not applicable
‎03-04-2020 9:58

Same issue and situation with you. I tried countless to phone up them but took minutes eventually no one picked up a call. Keep staying this post to here back from NOW. Thank you for raising this difficulty. 

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Anonymous User
Not applicable
‎03-04-2020 11:41

In response to Anonymous User

I'm in exactly the same situation.

 

I started a thread this morning but up to now there are no replies.

 

https://community.nowtv.com/t5/Account-Billing/Missed-a-payment-how-do-I-pay-it/td-p/523549

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