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Anonymous User
Not applicable
‎16-06-2021 14:40

Overdue Payment

Hi there,

 

Got an email saying a payment for NOW is overdue, but when I log-in, it said it was paid on the 1st of June.

 

Not sure what to do. The payment card details are correct which I thought might be the problem.

 

Anyone had this situation before?

 

Thanks

0
3 Replies
schnapps
Legend 5
Legend 5
‎16-06-2021 14:47

Hi @Anonymous User 

 

I have seen reports before that this type of NOW email has be sent to wrong customers has an admin error by mistake.

 

Your best bet is to jump over to NOW live chat and get them to double check your account.

 

To reach live chat, open the link page below and click on the green "chat online" button 

 

https://help.nowtv.com/article/how-to-submit-a-complaint  

Anonymous User
Not applicable
‎16-06-2021 15:00

In response to schnapps

Hey @schnapps 

 

Thanks for letting me know - I'll give that a try now 🙂

schnapps
Legend 5
Legend 5
‎16-06-2021 15:02

In response to Anonymous User

Hi @Anonymous User 

 

If live chat doesn't open for you, then try another internet browser.

 

Hope you get it sorted.