14-04-2020 20:13
Hi, I called up to upgrade my account yesterday and the lady on the phone said the monthly charge would be £22.99 but i am being charged £25. Please can someone help? There is no one on chat or an email to use. Thanks!
16-04-2020 8:17
@Anonymous User
Your best option is to go back onto the phone and find out.
There is a freephone number that you can find on the link too, but with the lock-down I can't recall if this is also down.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
17-04-2020 8:31 - edited 17-04-2020 8:31
Thanks @gavs82008 that's very kind of you to help.
I will give that a go 🙂
