@Anonymous User Welcome to the community. If you've been overcharged and you're a NOW TV Broadband customer probably best to give the broadband team a call. You can find the telephone number for the Broadband Team by going to your My Account > My Package page
https://account.nowtv.com/my-package
and click the Moving Home section.
If you're not a NOW TV broadband customer then pop onto live chat and see if they can help. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
