10-06-2022 22:21
For the past three months I have been charged £40 for broadband after having three E-mails confirming that I should only be charged £22.99 per month.
Telephone agent refuses to accept Now E-mails. Tried to make complaint but have been ignored.
Left with no alternative but to go to Small Claims Court to seek refund , compensation and court fees.
Very stressful. They may ignore me but they cannot ignore the Court.
10-06-2022 23:03 - edited 10-06-2022 23:04
You could always try CISAS, as here:-
https://help.nowtv.com/article/list-of-complaints-regulators
Though I have used what is colloquially known as the ‘Small Claims Court’ in the past (not on Now!) without using any legal assistance, and it worked a treat. The solicitor for a fellow-plaintiff, going a more formal route, actually rang me up and asked me how I’d got my money 😛