Overcharged

[Anonymous User]

I have been charged double for this month. This is even though I have paid last month and the past payments tab confirms the receipt. There is no past due - Yet the march payment has been taken double. This is absolute cheating and I feel so upset and taken for a ride. Please help

[gavs82008]

@Anonymous User 

Is this for TV or broadband?

How much are you getting charged?

[Anonymous User]

I don't have a TV subscription. This is for.broadband. The payments history
shows every single payment processed for the last several months. This is
23 pounds a month. But in the March bill it says credit left over from last
month - and it ALSO SHOWS a payment received on Feb 12th, on Jan 12th on
Dec 12th and so on. One feel so cheated that I cannot even tell you how it
feels

Many thanks for responding

Best

yesji

[gavs82008]

@Anonymous User 

Use the number in my signature to give the broadband team a call. Hopefully you can get it sorted.

[Anonymous User]

I have been charged twice, this month. Please cancel my subscription atleast refund one payment. It’s frustrating to get in touch with customer service. I don’t have a number to call. 

[gavs82008]

@Anonymous User 

If it’s TV memberships you don’t get a phone number. 

As NOW supplies both TV and broadband you’ll need to confirm what your referring too. 

[RoyB]

@Anonymous User @gavs82008 

Also, we are all just customers here, like you.

So while we can give you advice, we can’t sort out billing issues for you, or cancel anything for you.