24-12-2021 9:09
Hello I joined now cinema just over a week ago for £5.99 a month for 3 months,the first day I was charged £5.99 twice as apparently they couldn’t find my account for my tv so they issued a voucher to my account,today they have taken a payment of £5 from my bank & it says next payment due 18th January!! By now I’m so annoyed I’ve paid £17 for just over a week!! I can’t get through to a person can anyone help please! Thank you
24-12-2021 10:14
@Anonymous User
You must have taken out the cinema, entertainment offer at £11.98, this comes with a week free trial of Boost then £5 unless cancelled.
ENTERTAINMENT & CINEMA+ BOOST FREE TRIAL
£19.98 £11.98 a month for 3 months.
Cancel anytime. Includes a 7 day free trial of Boost, after that it's £5 a month
New Cinema, Entertainment and Boost customers. After your 3 month offer, membership auto-renews monthly at £9.99 for Cinema and £9.99 for Entertainment. After 7 day free trial, Boost auto-renews at £5 a month. You can cancel anytime.
24-12-2021 10:31
No it was definitely £5.99 as I removed the boost etc so it was just basic cinema pass £5.99 for 3 months,I was careful to do this as I already have sky & only wanted the cinema pass
24-12-2021 10:35
@Anonymous User
Half of the £11.98 is £5.99 and that accounts for both entertainment and cinema memberships.
Each membership must be cancelled indivdually otherwise you will get separate charges.
24-12-2021 10:37
@Anonymous User
Did you receive email confirmations stating that both boost and entertainment memberships were cancelled?
When you look in the "membership" section of your account, what active memberships do you see?
https://www.nowtv.com/gb/account/membership
24-12-2021 10:42
I’ve just checked it’s definitely just the cinema at £5.99 they are offering me boost & the entertainment package as extras! I have taken a screenshot but don’t know how to show it!
24-12-2021 10:51
@Anonymous User
Then you taken up the multiple offer on the website from my original link.
ENTERTAINMENT & CINEMA+ BOOST FREE TRIAL
£19.98 £11.98 a month for 3 months.
Cancel anytime. Includes a 7 day free trial of Boost, after that it's £5 a month.
They are not extras, it was all part of the same offer.
You are best to head online and speak with staff to see what they can do, just mack sure you click "chat online".
https://help.nowtv.com/article/how-to-submit-a-complaint
24-12-2021 10:46