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Anonymous User
Not applicable

Overcharged - how do I contact customer services

I used a code to get two months of Movie pass for 8.98. I've just been charged 8.98 after one month plus 9.99 for one month. How do I speak to an actual person about my account???? 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

Try filling out this form

 

https://account.nowtv.com/payments/query/incorrect-charge

 

If that fails pop onto Live chat. 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I'll try the form. 

 

The chatbot just kept spitting me back at menu options, I have no idea how you actually get through to a human. 

 

It's ridiculous. Could be solved in 5 minutes.