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Chloe
Advocate

Overcharged after months of issues

Hi,

 

After 2 months of waiting, delays and bad customer service, I have finally got my broadband activated today. However, I have now noticed that I have been overcharged. When I first signed up, my contract was £22 per month but I've been charged £30. Additionally, I have not received the compensation I was promised.

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gavs82008
Legend 5
Legend 5

Re: Overcharged after months of issues

@Chloe 

Give the team a call in the morning. Keep pestering them until it’s sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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