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Anonymous User
Not applicable
‎23-11-2021 18:40

Overcharged after months of issues

Hi,

 

After 2 months of waiting, delays and bad customer service, I have finally got my broadband activated today. However, I have now noticed that I have been overcharged. When I first signed up, my contract was £22 per month but I've been charged £30. Additionally, I have not received the compensation I was promised.

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1 Reply
gavs82008
Legend 5
Legend 5
‎23-11-2021 23:51

@Anonymous User 

Give the team a call in the morning. Keep pestering them until it’s sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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