my dad reckons he was overcharged, he got confused about having to click on cancel repeatedly apparently, although the NOW tv refunded him. Seems like the basic aim is to discourage older people from navigating the web site to discourage them from switching from their Sky contracts ?
Seems like the help desk is outsourced to China now or something he had a pigeon english reply that barely made sense. I am going to be checking the card bill although I think he used direct debit which actually has less protection.
Suffice to say he's not happy and wouldn't touch NOW tv with a barge pole and I am wishing I'd never recommended it to him!