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Anonymous User
Not applicable

‎13-05-2021 23:13

Over charged

I was offered the entertainment package for £1.99 for 2 months which my son kindly offered to pay but looking at his bank account we found that £9.99 was taken instead 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎14-05-2021 7:22

@Anonymous User 

Does it definitely show that £9.99 was for the entertainment membership?

https://help.nowtv.com/article/how-do-i-view-my-payment-history

 

Head onto live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Or if you have screenshots of the offer you can also alternatively send an email to customer support. Address is on the below picture.

6C98B44F-FB74-4330-89F4-1E7BA89CC642.jpeg

 

FYI that I do not work for NOW, just a NOW customer trying to help
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