Hi @Anonymous User
If you haven't used two separate nowtv accounts when checking your passes and the offer has disappeared from your only sole account after you have applied the nowtv email offer, then your best option would be live chat where hopefully they can figure out what's happened.
Open the link below and click on the grey drop down arrow below Anything else to reveal the live chat button.
https://help.nowtv.com/get-in-touch/
