Order cancelled, still trying to charge

[Anonymous User]

I ordered NOW broadband last month and the order was cancelled due to an issue with openreach, I wasn't notified of the cancellation of the order until my previous (now still current) provider thanked me for choosing to stay. I then inquired with NOW as to what was happening and was issued a refund on my payment for the router. I have just however looked at the account and it says there is an outstanding bill for that £5 payment and the account is still active, though as far as I've been told my order was cancelled? I don't have time to sit on hold for ages right now, and can't find an email address to talk to anyone. So my question is, can I put another order in and is there any point?

[schnapps]

Hi @Anonymous User 

Get in touch with the NOW Broadband Team if the £5 refund is not showing on your account or is in the process of being refunded.

Use one of the communication methods from this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Or alternatively email them using the email address on this screen shot below.