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Scholar

Re: Online message centre

Thanks Simon. All working correctly. Just found that one of the documents was the contract dated 12/12/2020 so so much for having seen everything via email.

 

@Simon-J 

Observer

Re: Online message centre

Hi I'm trying to start my 7 day trial but do u now we  I put my bank details in r they goin to take money off me ?

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Legend 5
Legend 5

Re: Online message centre

@Kayley88 

You might see a pending 10p. This is just to make sure there is money on the account.

 

Any actual charge won’t happen until the end of the trial. Unless you cancel the pass of course 

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Observer

Re: Online message centre

K thank u very much

Advocate

Re: Online message centre

I got given a voucher from talk talk on the movie pass but won't let me do it. 

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Legend 5
Legend 5

Re: Online message centre

Hi @Emily30 

 

Have you tried a different internet browser when going to your online NowTV account, under My Account > Manage Account > My Passes and tried to apply the voucher code either by clicking the Apply voucher button underneath the Cinema Pass or clicking the green Redeem Voucher button towards the top of the screen page.

 

If that doesn't work, see if the voucher code can by entered directly on your Youview TalkTalk box by going into the NowTV App on the box, then go to the bottom of the home screen App page, highlight and click on My Account, where there is an Apply Voucher button to click on and add the code from there (assuming the TalkTalk voucher is similar to how the NowTV voucher codes are used on their service).

 

Based on the above i am assuming you are not on an existing Movie offer that has 30 days or more left remaining and you bank card details on the NowTV system is up to date.

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Legend 5
Legend 5

Re: Online message centre

Hi @Emily30 

 

Also see if anything in this Talk Talk NowTV FAQ's , points you in the right direction or helps.

 

https://community.talktalk.co.uk/t5/Articles/NOW-TV/ta-p/2457383#email 

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