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MemyselfandI
Scholar

Re: Online message centre

bumpty bump bump

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gavs82008
Legend 5
Legend 5

Re: Online message centre

@MemyselfandI 

Perhaps best to call the broadband support team or send an email to customer support?

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

 

Now TV Customer Services Email.jpg

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MemyselfandI
Scholar

Re: Online message centre

Tried it. They say it doesn't happen. So I'll keep on bumping. Hopefully enough people will raise a ticket with them and they actually look at it.

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Simon-J
Community Manager
Community Manager

Re: Online message centre

Hi @MemyselfandI  @Nask1  @schnapps 

 

Thanks for raising this. 

 

Are you able to share a screenshot of what your seeing at all? this will help me in getting this looked into.

 

Thanks

 

Simon

MemyselfandI
Scholar

Re: Online message centre

I can't copy images to this forum but this is what I emailed on to NowTV on 17/12/20 with the images:
 
----------------------------------------
 
I am unable to open the following links. When the cursor turns to a hand when I hover over them so they should be valid. I have tried this using Edge, Firefox and Opera on a Windows 10 PC and an Amazon tablet:
 
 
 
Important info about your order
Thanks for choosing us. Here's what happens next
Complete your account set up
 
 
 
 

 



The links do nothing when I click them but I have found that I can copy and paste the message links to another browser window. For example https://www.nowtv.com/message/TCC-c2053004-5bf2-4adc-88e1-f8ecdef8706a is the "Important info about your order" link but this is what happens:
 
 
 

 


 
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schnapps
Legend 5
Legend 5

Re: Online message centre

Hi @Simon-J 

 

Taking a screen shot is pointless, where if you click on your new / recent emails or saved documents under Broadband & Calls > Messages nothing happens, the page doesn't refresh no change in the url (nothing).

 

It seems the links to the email or documents for me will not open because they don't exist wherever the link is suppose to take you to.

 

Tried mine and my Dad's account on two different devices and three different internet browsers which was MS Edge, Chrome & Fire Fox.

 

Also tried my browser in a Private Window with the same unsuccessful result.

Simon-J
Community Manager
Community Manager

Re: Online message centre

@schnapps 

 

My apologies,  I just read @MemyselfandI 's comment regarding seeing "page not found" again - I see now that this is only when trying to copy the links. So you are of course right it would be pointless.

 

Regardless - this has been reported across chat too and I'm told the teams are looking into it - I'll let you know when I have an update.

 

Thanks

 

Simon

MemyselfandI
Scholar

Re: Online message centre

In my case the document links do not exist although the cursor changes when I hover over them so something should be happening with a click.

Clicking the message links also does nothing but I am able to copy & paste message links to another window. Trouble then is all I get is a "Page not found" page.

 

Something is definitely broken. I wonder if it could have something to do with the recent retirement of Adobe Flash?

 

@Simon-J 

 

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Simon-J
Community Manager
Community Manager

Re: Online message centre

@MemyselfandI @Nask1 @schnapps @gavs82008 

 

Hi all,

 

I've been told that this should now be resloved. Can I ask you to have a look at report back? 

If you're still seeing problems I'll update the teams right away.

 

Thanks

 

Simon

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schnapps
Legend 5
Legend 5

Re: Online message centre

Hi @Simon-J 

 

Just to confirm i can now access my messages on my NowTV Broadband account.

 

Thanks.

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