In my online account there is a page for messages and documents. There are three unread messages and two unread documents. I am unable to read them as clicking the links does nothing. Is this normal?
The Nohelp Desk says I have already been emailed the messages which is true but it still begs the questions what do the documents contain and why bother having a list of messages that cannot be read?
Solved! Go to Solution.
They normally work, when i used them last.
i just tried opening and reading the two messages under My Broadband & Calls > Messages on my account and like you they don't actually open and nothing happens (only tried using MS Edge on my Tablet).
Will try my Dad's account with a different internet browser to see if i get the same issue (will report back later).
Otherwise @Simon-J the NowTV Community Manager will have to investigate this further.
Thanks. Pretty much the same with me. Tried using Firefox, Edge & Opera on a Windows 10 PC and an Amazon (semi-Android) tablet. Another thing that I am able to do is copy the individual message URLs into another window but that just brings up "Page not found".
The Help Desk appear to think this is normal but I'm not so sure. After providing all the relevant screenshots I got this back -
"These messages would also have been sent to your email address, they are welcome emails you were sent after signing up.
I can see you have already finished setting up your account, so I presume you have received these already in your personal emails."
The Help Desk or whoever you contacted is wrong.
If you can't access your email messages or documents, then what's the point of having a Message section on your online NowTV Broadband account ?
Trust me this section used to work previously where i have opened plenty of emails and documents in the past and also referred NowTV forum members to this section on certain questions asked on the Community.
Thanks for confirming that I am right. That quote came from a case I raised with NowTV (help at nowtv dot com). They asked for screenshots and the quote was their reply to them. Not sure what I can do with it now as I haven't had anything back since I replied to them a couple of days ago.
Is @Simon-J an employee that picks this sort of thing up?