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Anonymous User
Not applicable

NowTV Cinema and Entertainment Pass

Hi,

 

On the website for my account my NowTV Cinema and Entertainment 12 Month Pass shows as expiring in November 2019.

 

On my Galaxy Tab is shows as expiring in April 2019.

 

Yet I have got a 12 month pass?

 

So why is the incorrect date showing on my tablet?

 

Regards

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

The reason is certain NowTV Apps on tablets & smartphones can only see one month in advance of your passes, i believe it a limitation with the NowTV App software or something.

 

When checking your full duration of your passes you should always go to the NowTV website with your internet browser and view your passes under My Account > Passes & Vouchers page.

 

Personally if it was me i would prefer to see that NowTV removes the pass indication dates on their NowTV App on any devices that can't show the full pass duration where it just confuses customers.