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Now tv not working howevrr6

I went now tv and the correct Hdmi output was shown on screen however just a black screen. 

I literally turned off all my plug sockets as the tv is on the wall so it's hard to get to the stick and just remove and turn off.


When I switched everything back on there was still no now tv output.



However it must be working as I seem to have signed up to now tv boost costing me £3 despite nothing working on my screen.

So I need two issues resolving.

1. To get now tv working

2. To get a refund for boost i do not require.


Any help would be helpful





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