So, my sister in law has just moved house, and, wanted to change from her existing TV package supplier. As we have never had any bad issues with now tv, we suggested that she go with now tv. So far, this is an unmitigated disaster for her. The Internet is hopeless, and unless they are sitting on the router, they cannot get a signal more than 5 feet away from it. Secondly, is it now a case that new accounts do not even get sent a stick or a box to actually watch what now tv? What on earth is going on? When she signed up for now tv, nothing in any write ups suggested that she would have to independently purchase a stick/box, also, her TV is "not compatible" for the now tv app. As you can imagine, she's not very happy, and, we now look very bad for suggesting she go with now tv.
Does anyone have an answer to these issues please.
When you sign up to NOW it is the users responsibility to ensure they have compatible devices to watch NOW with. It is the exact same with Netflix that it’s up to you to ensure you have a device supported for Netflix.
The NOW stick is no longer sold on the website, so it’s highly unlikely you’ll get a stick directly from NOW.
When your talking about internet, is the internet with NOW or another provider?
Back to devices. If I were you I would suggest purchasing an Amazon fire stick.
There's a couple of things you may have missed or missunderstood, they are:
1) Now TV are no longer run by Sky, they are now run by an American company and so the name change to NOW. The change in ownership also means a change in company policy and also a change in direction.
For example, NOW no longer distributes discount vouchers/passes to retailers, this came about before the name change, and so by default is no longer targeting new and low income users.
As for supplying streaming devices with with their broadband products, this is another market area they no longer seem to want.
Besides, whenever a company, any company, enact and unpopular policy they do not publicise it.
2) It looks like NOW are stream lining their available products, such as no longer producing their own hardware devices, which ideally will cut support and R&D costs by concentrating on their efforts on their software app only.
So you see Dave, although everything I've written is just my speculation, you can see that the changes brought about by the new owners have a definite reason and purpose, changes as a current customer you may not see but are obvious to new customers when they can't find the "deals" that were offered under the previous regime.
So, from now on you should not presume you are getting any (default) deals unless you specifcally see it on offer in the adverts.
Just to follow up from what @ukbobboy mentioned.
Both Sky and NOW are owned by Comcast, which has a very different business plan for both companies.
As I have already said up thread that NOW are not even selling their own device on the website would pretty much confirm that you need to provide your own device to watch NOW with.
Back in the pre Comcast days yes you did get offered a device from NOW, however if you are a brand new customer it is assumed that you have a supported device to watch NOW on.
As mentioned by @ukbobboy the offers and about NOW section no longer states anything about a NOW stick.
i am guessing when you signed up to NOW it was about 4 or 5 years ago and was on the legacy NOWTV Combo package that included a NOWTV Freeview Smart box (box with the NOWTV blue logo on the top of the box casing).
NOW decided to remove this type of Combo package for new Broadband customers about 4 years ago and since then don't advertise any streaming box or streaming stick hardware with their Broadband deals.
They only show that any new Broadband customers only receive a NOW Hub Router for the internet and there is no mention of any included streaming device to watch on a television.
All their internet adverts show a picture of a Hub Router and nothing else.
Where when they was offering the old NOW Combo package that was scrapped about 4 years ago the adverts clearly showed both a Hub Router and NOWTV Freeview Smart box in the ads.
When you order NOW Broadband has a new customer you can get discounted Memberships has an option, but again unfortunately there is no streaming hardware box or stick included.
Since NOW went away from their Comb legacy package about 4 + years ago, they expect new customers to provide their own streaming devices that can support and run the NOW App.
Like the other guys mentioned, NOW are not manufacturing the NOW Stick anymore and stocks are starting to dwindle from authorised Retailers.
The best price i can find the NOW Stick at the moment sold new is at B&M Stores for £20 with a bundled one month voucher membership.
Or maybe consider something like an Amazon Fire Stick Lite or Roku Express which can be found around the £30 price point mark (sometime cheaper when discounted by Retailers).
Forgot to mention that apart from the old discounted NOW Freeview Smart box which i believe you own, none of the other branded NOW devices offer the inbuilt over the air Freeview TV channels.
The NOW Stick has the four main terrestrial Apps such has BBC iPlayer, ITV Hub etc when using the internet, but don't offer the full complement of the over the air TV Freeview channels with a TV aerial.
Personally i don't have any problems myself with WiFi coverage in my Home using the NOW Hub 2 Router, though everybody 's home layout is different.
The main adjustment that i did to the NOW Hub 2 Router was following these instructions below :-
Should the NOW Broadband not be achieving the down speeds promised or the WiFi performance is poor, then you need to get the account holder to phone the NOW Broadband Team.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
Thank you guys for all your messages. Definitely some strange behaviour from now tv in my eyes. To not advertise the fact that YOU must source a device to use so you may watch now TV, just seems underhanded in my mind. Anyway thank you guys for what is very valuable information. Now if someone could sort out the rubbish update they did recently, I'll be a happy man.
Thanks for the info on that. The 5ghz "signal" is fine as long as you are within the same room as the router. Why they don't ship the router with the split already done is beyond me. Not everyone understands how to do it. Luckily this is my area that I can help with. Slowly talk my sister through it step by step