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Anonymous User
Not applicable

Now tv charged me even i canceled my pass

I applied for free trial. After that immediately i tried to cancel my membership because there is no subtitles for most of the movies. I thouhgt i have already canceled because system asked me why i am cancelling. I answer that question too. Few days later i have received an email about my free trial, i entered the website and several times i canceled my pass but i couldnt understand if it really canceled or not. Now i see that you charge me for membership. This time i enter the website tried to cancel again now it worked some how. I did the same thing nothing different. I think this is cheat. You trick people with free trial, you dont let people cancel in this period, you charge, after that suddenly system work. I want charge back if you check your logs you will see that i canceled my account. Please do charge back and let me know.

 

1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User Welcome to the community. If you pop onto live chat and explain what's happened they should be able to sort out a refund for you. You can  get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin