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Danzi
Mentor

Now broadband appearing on my bills?

Hi

 

I cancelled over a year ago My broadband service.  I just looked at my bills and broadband is still appearing on there? It says £0 but Is still coming up.

 

I went to see if I could cancel it. My entertainment package was there but nothing for broadband. 

 

 

I just don't understand why it's on my bills when it's cancelled? 

Do I need to do anything? 

2 Replies
redchiz1
Elite

Odd that, maybe it is just how they do things? As long as you're not being charged I guess that's the main thing.

 

You are better off contacting the Broadband support team by email, or call 0330 332 3050.

gavs82008
Legend 5
Legend 5

@Danzi 

Personally I wouldn’t worry about it at all. My NOW broadband was cancelled around 4 years ago when I moved to a property that couldn’t have NOW broadband. 

Since then I too have had £0 on my “bill”.

FYI that I do not work for NOW, just a NOW customer trying to help