Now broadband appearing on my bills?

[Anonymous User]

Hi

I cancelled over a year ago My broadband service.  I just looked at my bills and broadband is still appearing on there? It says £0 but Is still coming up.

I went to see if I could cancel it. My entertainment package was there but nothing for broadband. 

I just don't understand why it's on my bills when it's cancelled? 

Do I need to do anything? 

[redchiz1]

Odd that, maybe it is just how they do things? As long as you're not being charged I guess that's the main thing.

You are better off contacting the Broadband support team by email, or call 0330 332 3050.

[gavs82008]

@Anonymous User 

Personally I wouldn’t worry about it at all. My NOW broadband was cancelled around 4 years ago when I moved to a property that couldn’t have NOW broadband. 

Since then I too have had £0 on my “bill”.