I just had an email come through with a receipt for a 7 day Cinema pass. The issue is that I didn't sign up for it, Now TV seems to have done so automatically. This is an extremely dubious practice and certainly against my consumer rights, maybe even illegal.
I'll investigate the latter and if it is an illegal, I'll be reporting Now TV to Ofcom.
Check to see if there are no other accounts using the same payment info.
Fill this form out. In the comments section best to add in further detail of the situation.
Is this email from NowTV?
Is there really a 7 day Cinema Pass added to your NowTV account?
If there is, please look in Passes & vouchers to see if it terminates clean after 7 days, or if it is showing a to-be-paid-for renewal after that date?
And let us know.....
Did this immediately on reading the email, from Now TV. The pass was there and I didn't manually cancel the subscription, I would have been charged each month from then onward. Hence my comment about it being a dubious practice.
‘Dubious’ is something I regard as rather a large understatement in these circumstances.
I will see if I can get it investigated for you, as such a thing should never happen.
I'll point out that I'm the only person in my household with access to the Now TV account and that the Sky Cinema Pass was activated at 6.48am, on 25th June (thanks Now TV support for that snippet). I would have been entertaining my 2 year old son at that time, and no where near a device that would allow me to perform such a task.
I had a Boost and Entertainment pass active at the time, and still do.
I was diddled out of a 1 month free Entertainment pass, when I activated a Now TV Stick. So this isn't the first time I've had a poor experience with Now TV.
@Anonymous User @ukbobboy
You couldn’t have signed up to a 7-day Cinema Pass, as there is no such thing you can buy.
Could it have been a ‘free‘ trial you were signed up for?
Can you post the wording of the email you got, with any personal or sensitive information redacted? As we need to be clear if this action was initiated by NowTV, or if they think they were responding to an initiative that you, somebody masquerading as you, or a glitch in NowTV’s systems mistaking you for somebody else (etc.), had started.
I think it is possible to start such a free trial simply by looking at a Cinema item, and maybe NowTV think this is what has happened here.
Have you had a Cinema pass in the past? That would be something that would disqualify you from getting a free trial, I think, thus ruling out that possibility.
One thing you could, and should, do now though, is go to My Account/Settings & PINs and set a Payment PIN, until all this is bottomed out.
And look at My Account/Devices, and see if there is anything there that you don’t recognise.