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Anonymous User
Not applicable

‎11-04-2018 14:30

Now TV scam

I just had an email from Now TV saying we've given you a 3 month entertainment pass for free which will renew at £8 a month. And that this has already been added to my account!

This is actually illegal.

Putting customers on a subscription without them asking for it - and without their consent - is illegal. Do not try dressing up a scam as 'we are giving you a free pass' - I'm not that stupid. I will now write about this in the Guardian and to a couple of industry watchdogs. Terrible from Now TV.
4 REPLIES 4
Karl-F
Community Manager
Community Manager

‎11-04-2018 15:56

 

Sorry, @Anonymous User our mistake.

 

We recently sent you an email with some incorrect information.

 

We’re looking into how this happened and will be in touch shortly to set things straight.

 

Thanks,

NOW TV

0
Anonymous User
Not applicable

‎11-04-2018 16:13

In response to Karl-F's comment

I've also had this Scam email and worse they have added 3 months of the Entertainment subscription to my account.  It already says that it is cancelled but I now feel that I will need to recheck in 3 months time to check I haven't been charged.

 

This is so underhand.   I have cancelled my Sports subscription.

Anonymous User
Not applicable

‎12-04-2018 24:39

In response to Karl-F's comment

Ok - I've mentioned this on a couple of other threads.

 

Mistakes do happen but this one is frankly off the scale and appears to have happened a number of times according to this board.

 

Can you confirm it was simply the email that was wrong and you didn't actually subscribe customers to a services that had not been consented to ? That's illegal.

 

I recall some cases a few years ago where customers had been switched electricity providers  when all they had done is give their details for more information.

 

 

I suggest it's appropriate to formally apologise and not send another ridiculous marketing "oops" email.

 

 

 

Anonymous User
Not applicable

‎14-06-2019 6:32

In response to Anonymous User's comment
I've just had one of these emails. As my day job is a fraud specialist I immediately thought this was a phishing email but then the sender's address looked real. I then thought someone had accessed my account (it happened on Netflix) so I logged it and reset my password.

If this was a 'mistake' then it should be happening over a year later. Blantant attempt at signing people up to services they don't want. One for ofcom/CISAS and removal of account for me.