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L_P
Advocate

‎07-09-2023 11:42

Now TV has been cancelled

Twice this has happened now, but for some reason my Now TV subscription via app has been cancelled, however I have not cancelled it. Anyone know why this has happened? I have checked my payment card and it has not expired. Thanks 

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎07-09-2023 12:08

@L_P 

Sounds like someone has your account details and doing it.  Best to change your password and remove ALL devices from your account.

https://help.nowtv.com/article/managing-my-devices

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎07-09-2023 15:57

In response to gavs82008's comment

@gavs82008 @L_P 

We have had several reports about this lately. And if a bad actor masquerading as you cancelled your subscription, I would expect you to still get an email.

It’s more likely it’s an odd thing that happens because something is going wrong at Now.

Get on Live Chat and ask what is happening:-

https://help.nowtv.com/article/how-to-contact-now

Don't click on Get Help Quicker - this is a ‘bot that will know nothing useful about this situation.

Still do what @gavs82008 suggests as well though - you can’t be too careful!

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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