15-09-2020 10:39
15-09-2020 10:40
Ignored my previous email re account erasure & GDPR request and keep closing the complaint (which they have now split into two different case numbers, the second of which I can't reply to via email)
15-09-2020 11:09
Just realised I still have £0.51 credit that NowTV are witholding as well
15-09-2020 14:37
Apologies have double checked my Credit Card and the £0.51 has been deducted from the amount charged
Would have edited or deleted the original post but the forum software won't let me
15-09-2020 15:05 - edited 15-09-2020 15:06
@Anonymous User
How did NowTV get your credit card details, given that you used Tesco Clubcard Boosts?
15-09-2020 16:45
From a previous free trial
15-09-2020 17:17
@Anonymous User
Did you ever wonder why NowTV wanted those details for a ‘free’ trial?
15-09-2020 17:24
From the horses mouth
To watch NOW TV, you need to be over 18 and living in the UK, Isle of Man, Channel Islands or Republic of Ireland. We use your credit/debit card details to verify this and validate your account.
15-09-2020 17:39
@Anonymous User
Interesting - unless that is a selective quote*, it looks like you have never given NowTV permission to use your credit card details for anything other than that stated purpose.
So ask them in what way they aren’t stealing from you 😛
*Where did you quote from here? I can’t find it, and I’d like to read round it.
15-09-2020 17:48
I’d say stealing is a tad strong, underhanded tactics probably more fair
and tbh I’m now more annoyed at them stating I wanted my account deleted when it was done entirely by them at their end (for whatever purpose) and their refusal to engage with my subsequent complaint about it
re the quote, it’s from the link below (click on the I’m a new customer signing up for the first time......)
https://help.nowtv.com/article/free-trial
The reason for the partial quote is my pass was purchased via credit and not a C/C and not straight after a free trial