Hi, I found Now sports membership started without my approval and this deducted the membership payment from my account. I would like this to be cancelled and return my payment as soon as possible. Further to that, this will not happen again without my approval.
What it sounds like is someone has got a hold of your account somehow and taken the membership out. So there are several things you need to do straight away.
Not sure I am following what you are saying, you need to bear in mind I am a simple customer like you. Any additional questions you are best to speak with staff as pointed out in step 4 of my first post.