Not refunded but charges again

[DannyCarter1985]

So we were due a refund on the fact we didn't want the cinema package.. this was done buy a lovely man .. but we have now had the payment taken twice so now we are 20.00 less off for a product we never wanted!! 

Help please 

[gavs82008]

@DannyCarter1985 

Have you put a payment PIN on your account to prevent this from happening again?

https://help.nowtv.com/article/change-pin-settings

Go back to live chat and request for all devices to be logged out and change your password.

No refunds get handed out on here as this is just a forum mainly used by other customers like you and me.