12-10-2022 16:09
So we were due a refund on the fact we didn't want the cinema package.. this was done buy a lovely man .. but we have now had the payment taken twice so now we are 20.00 less off for a product we never wanted!!
Help please
12-10-2022 16:24
@Anonymous User
Have you put a payment PIN on your account to prevent this from happening again?
https://help.nowtv.com/article/change-pin-settings
Go back to live chat and request for all devices to be logged out and change your password.
No refunds get handed out on here as this is just a forum mainly used by other customers like you and me.