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Not receiving emails

Hi all,


I have had NOW TV for a year and a half now, and I was regularly receiving email updates. However, I have noticed in the last few months, I am not receiving any at all - and I have checked junk etc. I am not even receiving notifications that payments have been taken and monthly renewals (though I can't remember if they ever did this?)


Has anyone else had the same problem? Or have NOW cut back on the number of emails being sent?

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Legend 5
Legend 5

Re: Not receiving emails


Check out the section “account details” on your account. Ensure the box “be first to know” for contact preferences is highlighted as ON.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.