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RvdB
Advocate

Not one payment collected on time!

Hi

 

I've been a NowBB subscriber for about 8 months now and *not once* have you taken my payment on the due date, instead sending me an arsey email demanding payment. My details are correct, I've checked them several times! I've even used a different card with no luck. Totally unacceptable and causes me needless hasle.

Also...

 

The WiFi reception from your router is sh*te. I've used other providers equipment with absolutely no issue, getting a strong signal in every room in my home.

 

And...

 

Intranet speeds are, on occasion, slow and often drops out.

 

Appalling and I'll be off ASAP.

2 Replies
redchiz1
Elite 3

Nobody from NOW will respond here, you need to contact them directly. 

gavs82008
Legend 5
Legend 5

@RvdB 

Just to follow-up from @redchiz1 no staff will see or post on your thread. If they do they will direct you to broadband support by calling the support team.

If you do a search on the forum you will see countless threads with the contact numbers for NOW broadband support, you will also see many threads like yours complaining about the Wi-fi. 

Have you tried splitting the bands? Which should improve the speed however.
https://help.nowtv.com/article/improve-broadband-speed

You should really be calling the broadband team to get your payments and speeds sorted. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help