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Advocate

Not able to contact Now tv

I’ve been trying to contact Now tv webchat with a query re billing. Everything is OK until I get to the choose category page. When I press on any of the options nothing seems to happen? It seemed to work OK a couple of days ago.

7 Replies
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Newbie

Re: Not able to contact Now tv

Exactly the same thing is happening to me & it's urgent! Have you managed to contact them yet?

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NOW TV Team
NOW TV Team

Re: Not able to contact Now tv

@Lauren1  @Victor 

 

Hello thanks for raising to us, what devices is this occurring on? we have not been able to replicate the issue on a few devices on our end it is working for us 

Thanks
Nadine-K
The Now TV Team 🙂
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Advocate

Re: Not able to contact Now tv

i'm having the same issue on MS Edge (windows PC), IE (windows PC), and safari (iPhone) - has been for the past 2 hours at least. Also, cannot apply a voucher to my account - don't know if they are connected issues?

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NOW TV Team
NOW TV Team

Re: Not able to contact Now tv

@RoySaxty 

 

Are you able to use Chrome browser or another device to get in contact while we look into the issue 

Thanks
Nadine-K
The Now TV Team 🙂
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NOW TV Team
NOW TV Team

Re: Not able to contact Now tv

@RoySaxty 

 

What version of iphone have you got with the safari device (IOS) 

Thanks
Nadine-K
The Now TV Team 🙂
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Advocate

Re: Not able to contact Now tv

Hi my iPhone is an SE with IOS 13.3.1

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Advocate

Re: Not able to contact Now tv

Yesterday I had a problem with both my iPad and Windows PC. I’ve only tried my iPad today. The strange thing is that it was OK the day before.
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