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Anonymous User
Not applicable

Non payment but paid by d.d.

I discovered my now broadband was down later today.I checked all the connections but they were all o.k.I then wentmomlinenusing my laptop and signed into my account.Apparently,I owe £44.00 for 2 months unpaid broadband.I then realised that I have not updated my new debit card,so I input all my details,but my bank said authentication failed.I then went back into my now account,checked on bills and payments,and it says that I paid £44.00  on 27th march  yet I still have no internet.Any help would be greatly appreciated.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Your best to call the broadband team to get it sorted.

Number in link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help