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Mutton
Newbie

Non connection

I have paid for NOW sport they have taken my money but the only thing I get on screen when turning on NOW is the offer to purchase a day or month ticket I cannot get in touch with NOW staff

2 REPLIES 2
schnapps
Legend 5
Legend 5

@Mutton 

What playback devices have you tried?

Also have you signed into the NOW App with the same account you paid your NOW Sports Membership with.

Also are you using a VPN or outside the country?

Also check your IP address is showing that you based in the UK assuming you are a UK customer where a few people have reported IP address locations with certain ISP's.

schnapps
Legend 5
Legend 5

Hi @Mutton 

If you are still going around in circles, then contact NOW live chat by clicking on the green chat online button box towards the top of this link page below.

Don't click on the green pop up get help quicker button towards the bottom of the link which is just an auto bot.

https://help.nowtv.com/article/how-to-submit-a-complaint