cancel
Showing results for 
Search instead for 
Did you mean: 
MarkD
Newbie

No router delivered, 3 weeks

I want to cancel my service as no router delivered and now have to pay a cancellation charge for non service. Why ?

 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@MarkD 

See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

The router should have been delivered by Royal Mail and you should have been given a tracking number. That information is all in this link in more detail.
https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

As far as cancelling anything, see this link.
https://help.nowtv.com/article/how-do-i-cancel-broadband

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

@MarkD 

See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

The router should have been delivered by Royal Mail and you should have been given a tracking number. That information is all in this link in more detail.
https://help.nowtv.com/article/i-ve-ordered-now-broadband-what-happens-next

As far as cancelling anything, see this link.
https://help.nowtv.com/article/how-do-i-cancel-broadband

FYI that I do not work for NOW, just a NOW customer trying to help