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Anonymous User
Not applicable

No refund or information after 12 weeks

After cancelling a free trial in Dec 2018 I noticed in April that Now TV were still taking money for Cinema and Kids Pass - I complained on there chat line and they said they would refund 4 months of payments only, I advised them I wonted a full refund as I NEVER used the service.  I was advised that this would have to be approved by a different department.   Its now over 12 weeks since I put the complaint in and to this date I have only received a autimated email advising that my complaint is more than 8 week old.  I keep on emailing them but get NO reply from them, which is NOT as per their own complaint procedure. 

How can a service like this get away with not following their own complints procedure.  How can a company take more than 12 week and still not advise me on what’s going on?????
1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

This is where Now TV not having a telephone number for TV passes is a let down. 

 

Take a look through the below link which should hopefully help you with your complaint. 

https://help.nowtv.com/article/complaints-code-of-practice

FYI that I do not work for NOW, just a NOW customer trying to help