10-01-2023 14:15
Hello,
My account says -£9.10 in credit however have not received a refund .. when will i get it as its impossible to get through to you
10-01-2023 14:21
@Georgia2
It’s more usual for any credit to be applied to your next bill and not refunded directly to your payment method. The exception being any credit after (broadband) cancellation, in which case it’s usually paid after about a month.
07-02-2023 21:36
I have the same issue. Broadband canceled but the credit isn't being applied to the TV bill and no refund given on the account.
07-02-2023 21:39
@TestDriver
Call the broadband team using the number from the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
